Ramada Encore Kathmandu, a premier 4-star upscale hotel, and US-based leadership development organisation Impact Yes have announced a strategic partnership to redefine leadership standards in Nepal’s hospitality industry.

The agreement, signed at Ramada Encore Kathmandu, aims to empower teams, elevate service excellence, and set new regional benchmarks. The collaboration will integrate psychology-driven training programs to foster innovation, boost staff engagement, and strengthen guest-centric practices, according to the statement issued by the companies.

“People are the heart of hospitality,” said Mahesh Phuyal, General Manager of Ramada Encore Kathmandu. “Investing in our team’s leadership growth ensures we remain competitive while delivering unforgettable experiences.”

“Future-ready leadership requires empathy and purpose,” added Kovid Panthy, Co-Founder of Impact Yes. “This partnership will equip Nepal’s hospitality professionals to thrive in a dynamic global landscape.”

Kim Baaden, Germany-based Co-Founder of Impact Yes, emphasised the human element, stating, “Effective leadership starts with relationships. Together, we will strengthen Ramada Encore’s commitment to its employees and guests, setting new benchmarks for hospitality excellence in a globally competitive market.”